Perspective Overview
The integration of social media with customer relationship management (CRM) strategies – Is truly the next frontier for organizations that want to optimize the power of social interactions to get closer to their customers. With the worldwide explosion of social media usage, businesses are feeling extreme pressure to be where their customers are.
Social media holds unprecedented potential for you company, to get closer to your customers and, by doing so, deliver increased revenue, cost reduction and efficiencies. Businesses are rapidly embracing social media not only to build virtual communities, but also to create innovative social commerce programs, improve customer care and streamline customer research. With so much to gain, businesses need the best tools to make the most it.
Perspective intergrates social media feeds directly with your contacts & Perspectives marketing tools, Quickly identify your customers interests and requirements, Analyse trends and get customer feedback without leaving the system.
Engage with your customers quickly & easily with fully intergrated process automation, redirect relevant posts to the right people to give your customers an un-parralled level of service.